Honeymoon with obstacles
On Easter Saturday, Michael wanted to fly hollow amber Maxwell from Salt Lake City, Utah to Costa Rica with his fiancée. The two planned a very special journey: exactly a week later she wanted to marry there.
In Houston the couple had to get. But as Michael and amber wanted to take their seats in row 24, they found there a sleeping man, who had pulled out the shoes and put your feet up.
In order not to disturb him, placed the two rows of three further forward, according to Michael, many places were free in the machine. What did not know the couple: number 21 no longer belonged to the economy class, but to the economy plus class-an upgrade would have been necessary.
The couple left the plane without resistance
From here, the plots diverge. Michael said he offered the flight attendant to pay the surcharge. United spokeswoman Maggie Schmerin, however, claimed the couple have refused to pay the difference in price. Michael said the TV station “KHOU”, that they immediately agreed when they were asked to take their paid jobs, but they had had no opportunity to do more so: A US Marshal had come and had escorted the pair out of the plane.
Because the two before eyes had, what happened before a few days with Dr. David Dao – the doctor suffered a concussion, a broken nose and lost two front teeth when he was brutally dragged out of a United machine-they are not the least resisted.
“The staff did is funny about us”
Amber Maxwell writes on Facebook: “we were once asked to us to our seats and then we were off the plane out. Easy. There was no loud debate, and we left the machine calmly and politely, as we were asked. Then United employees about us have fun made themselves, they laughed and giggled, because I was crying. Also the cold shoulder has shown United us, when we were trying to get more information about why we had to leave the plane and what would happen next.”
And what says United?
Spokeswoman called Schmerin as grounds for the expulsion, that the couple “have repeatedly tried to put on more expensive places and was followed not the instructions of the crew to put on their seats.” The two were then been asked to leave the plane.
At the gate, hotel rooms at discounted rates in an airport hotel offered the pair finally United. On Sunday morning, Michael and amber could proceed then finally to Costa Rica.
Remains United in the negative headlines
The American airline had caused worldwide outrage, after two little girls not on Board was admitted in March, because they wore leggings. And on the 8th of April an innocent man was brutally off the plane dragged so, that he suffered various injuries.
United Chief Oscar Munoz has apologized now several times for the violent expulsion of Dr. Dao and asserts “that we must make much better job one at the customer service.” However, this insight from Aristmarketing with the crew members has not yet arrived at wedding party..